1. Overview
We want you to be happy with WisprBee. This Refund Policy explains when you can get a refund. Our payments are processed by Paddle.com, our Merchant of Record, who handles billing and processes approved refunds.
2. 14-day money-back guarantee
If you are not satisfied with your first paid subscription purchase, you may request a full refund within fourteen (14) days of that purchase. This applies to your initial purchase of a monthly or annual plan.
3. How to request a refund
To request a refund, email us at [email protected] with the email address used at purchase and your Paddle order/receipt number (found in your purchase confirmation email). You can also request help through the link in your Paddle receipt. We aim to respond within a few business days.
4. Renewals & cancellations
Subscriptions renew automatically. To avoid being charged for the next period, cancel before your renewal date — you will keep access until the end of the current period. Renewal charges are generally non-refundable, but if you were charged for a renewal you did not intend, contact us within 14 days of that charge and we will review it in good faith.
5. Free plan
Our free plan involves no payment, so no refund applies. You can try WisprBee before purchasing a paid plan.
6. Exceptions
We may decline refunds where we reasonably determine there has been abuse of this policy (for example, repeated purchase-and-refund cycles) or fraudulent activity.
7. How refunds are processed
Approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank or payment provider and typically take up to 5–10 business days to appear.
8. Your statutory rights
Nothing in this policy limits any non-waivable statutory rights you may have as a consumer under the laws of your country, including any mandatory cooling-off or withdrawal rights.
9. Contact us
Questions about refunds? Email us at [email protected].
This document is provided for general information about the WisprBee service and does not constitute legal advice.